Shipping Information
Freshly roasted. Carefully packed. On its way to you.
We roast our coffee fresh and take care to make sure every order is packed with the same attention we give to the coffee itself. Here's what you can expect once you place your order with Tend Coffee.
Order Processing
Most orders are processed within 1–2 business days.
Orders containing 5 lb. bags may take up to 3 business days to process. Larger orders simply require a little extra time to prepare and pack.
Our normal processing and shipping days are Monday through Friday, excluding federal holidays.
Please keep in mind that processing time is separate from shipping time. Your carrier's transit time begins once your order has been processed and handed over to the carrier.
Shipping Options
We ship throughout all 50 United States using USPS and UPS.
Free Shipping (Promo code "FREESHIP")
Free shipping, available on orders of $50+ are typically sent via:
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USPS Ground Advantage
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UPS Ground Saver
The carrier and service selected for free shipping may vary depending on your order and destination. Tend Coffee reserves the right to change shipping method used when the free shipping option is chosen.
Other Shipping Options
If you'd like another shipping service, we also offer:
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USPS Priority Mail
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UPS Ground
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UPS 2nd Day Air
Available shipping services and pricing are shown at checkout.
Shipping Costs
We work with our carriers to provide the best shipping prices possible.
Actual shipping costs are calculated at checkout based on your order, destination, and available shipping services.
When Will My Order Arrive?
Once your order has been processed and shipped, delivery time depends on the carrier, service selected, and destination.
For the most accurate and up-to-date transit estimates, you can check directly with USPS or UPS:
UPS:
Calculate UPS shipping time and cost
Carrier transit times are estimates and are not guaranteed delivery dates. Weather, holidays, carrier volume, and other circumstances outside of our control can occasionally affect delivery.
Tracking Your Order
We make it easy to keep an eye on your coffee.
Once your order has been processed, tracking information will be sent to you by email. You can also access your tracking information anytime through your Tend Coffee customer portal.
If Something Goes Wrong
While we do our best to make sure every order arrives safely, packages can occasionally be delayed, lost, or damaged along the way.
If you believe your package has been lost or damaged, please get in touch with us. We'll work with you to help get things sorted out.
Tend Coffee
Email: info@tendcoffee.com
Phone: 1-888-342-TEND
We're Glad You're Here
We know there's a lot of good coffee out there, and we're grateful you chose Tend Coffee.
We'll take care of the roasting and packing. Our carriers will take it from there. And before you know it, there will be a fresh bag of Tend Coffee waiting at your door.
Thanks for choosing Tend Coffee.
